Client Remote Support

For clients of PacketSplash that require technical support, please download and run the software from the link below that matches your system. Your call will be handled by one of our friendly System Administrators during normal business hours of 7 am to 7 pm, Pacific Time (PT). You will be asked for the session ID and predefined password that comes up automatically when you download the sofware from the link below.

Should this be an urgent situation please contact the support line at 800-268-3704x702.

For NetCare Platinum Level Clients Only
Dedicated Help-Desk Hot-Line
Our Service Desk can be reached at 1-866-520-6414
7am-7pm Monday – Friday
After Hours Emergency Only Please Leave Message For Return Call

PacketSplash Technologies standard business hours are from 7 am to 7 pm, Monday through Friday, Pacific Time (PT).  Weekend support is available as a premium service.  Please call 1-800-268-3704 for further information.

System Requirements: Mac OS X: Intel 32/64 or Power PC. Mac OS X10.4 and later Windows: Windows 98 or later. i386 / amd64