Packetsplash Support Center

For clients of PacketSplash that require technical support, please download and run the software from the link on our Remote Support page. Your call will be handled by one of our friendly System Administrators during normal business hours of 7 am to 7 pm, Pacific Time (PT). You will be asked for the session ID and predefined password that comes up automatically when you download the software from the link below.

Should this be an urgent situation please contact the support line at 800-268-3704x702.

For NetCare Platinum Level Clients Only
Dedicated Help-Desk Hot-Line
Our Service Desk can be reached at 1-866-520-6414
7am-7pm Monday – Friday
After Hours Emergency Only Please Leave Message For Return Call

PacketSplash Technologies standard business hours are from 7 am to 7 pm, Monday through Friday, Pacific Time (PT).  Weekend support is available as a premium service.  Please call 1-800-268-3704 for further information.

Additionally you can Log a Ticket in our Support System for prompt response to your support needs. Click here now to log a ticket >